SpaceMax Storage FAQs

Frequently Asked Questions

  • How can I save money by choosing SpaceMax? 

We know in today's economy, saving money is important. We're here to help. We also rent and sell shelving for your storage unit, so you can fit more stuff and rent less space. We are happy to prorate your rent, so you don't have to pay for a full month up front. Plus, we are always running a monthly special, call us for details.

  • How do I get my belongings upstairs? 

SpaceMax has at least two oversized service elevators in every building, so you'll never have to walk up or down stairs. We also have carts and dollies available to assist with heavy objects.

  • Do you offer storage and packing supplies? 
Yes, SpaceMax offers various supplies to make packing and storing easier and more convenient for you. We have:
  1. Locks - pad and disc
  2. Boxes (large and small) and packing tape
  3. Heavy-duty white wrapping/packing paper
  4. Quilted moving blankets and mattress bags/covers
  5. Bubble wrap and packing peanuts
  6. Shelving units

  • Do you have security cameras? 

Yes, every SpaceMax location has almost 100 state-of-the-art security cameras. Some people might think that's a little overboard, but we take the safety of your items very seriously.

  • What else do you do for security? 

SpaceMax buildings also have high intensity outdoor lights, intercoms, security doors with coded access and our cameras are on a closed- circuit TV monitoring system. Plus, each storage unit is individually locked and cannot be accessed from outside the building.

  • Do you have a truck I can use? 

Some SpaceMax facilities offer U-haul rental trucks you may use at move-in. This is just another way we are trying to make your life easier. Some restrictions may apply, please call the store for full details.

  • Are there carts available? 

Yes, each SpaceMax location has plenty of clean dollies and carts for your use. You may use these at no charge.

  • Can SpaceMax help me move my stuff?

Yes, we offer move-in assistance. In addition to use of our carts and dollies. We also have a list of moving companies to do all the work for you! Please call us for details.

  • Can anyone walk through a SpaceMax building? 

No, only current customers who have a valid access code may enter the building. Our security cameras monitor and record every person who comes and goes through our doors.

  • What temperature do you keep your buildings? 

We maintain a consistent summer temperature of 72-76 degrees, and a winter temperature of 66-70 degrees. Humidity is kept at 40-50%. At SpaceMax Storage, your stuff will not suffer from the cold, heat or dampness.

  • What's the difference between gate and office hours?

Office hours are the hours of operation when a SpaceMax Storage manager will be onsite to assist you. These are extended for your convenience:  Monday through Saturday 9am-6pm and Sunday 11am-3pm.

Gate hours are the hours when you may access your storage unit, even when the office is closed. These are everyday 6am-10pm, 365 days a year. You will need your access code to enter the building. If needed, you may also call either a SpaceMax manager's cell phone or our central security office 24 hours a day.

  • Can I move out anytime? 

Yes. When you rent a storage unit with SpaceMax, you're on a month-to-month rental agreement and you may move out at your convenience. We want to work around your schedule, not the other way around.

  • Can I set up online bill pay? 
Yes, you can pay your bill online. Please select your store location from this online bill payment link.

Climate Control

SpaceMax promises true climate control. We have multiple HVAC units on each floor with thermostats and humidistats, maintaining a consistent temperature and low humidity 24 hours a day.